Customer Testimonials

Subject: Endurance Saddle
Hi Tim,
I REALLY want to thank you for all of the service, and extra time you have taken to help me out in getting the right saddle for my horse…You have a loyal customer in me...I will be back. I Promise. Thank you so very much. You have completely made my horse's (and mine!) day!!!!
S.B., WOODLAND HILLS, CA

Subject: Many Thanks
Dear Sir/Madam,
I recently ordered a saddle from your company... many thanks. You should be commended on your exceptional customer service. I will not hesitate to purchase from you in the future and I will recommend [your company to] friends.
C. B., Charlotte, North Carolina

Subject: STIRRUPS
HELLO,
I JUST RECENTLY ORDERED AN AUSSIE POLEY SADDLE FROM YOU AND IT IS GREAT!!! THANKS SO MUCH FOR ALL THE HELP ON THE PHONE, TIM! GREAT CUSTOMER SERVICE!!
S. D., location not given

Subject: Thank you
Thank you very much for your great service and the quality of your merchandise!!
I am thrilled with everything you sent to me…you have restored my faith in vendors.
Thank again,
N., location not given

Subject: Re: coat
I knew there was a coat for me "out there somewhere" and I was determined to find it. I am so glad I found your site.
Warmest regards,
C.B.B., location not given

Subject: Re: exchange a saddle?
All I can say is, 'thank you...thank you...thank you'. This makes me so very happy. I hope to be doing more business with Kates and I will send others in your direction as well.
Gratefully Yours,
D. C., location not given

Subject: RE: SUPER SADDLE SALE Basic Aussie, English & Western Saddles
I received my daughter[‘]s English saddle this past Monday. I wanted to thank you for offering such a great deal on a very nice saddle, bridle, etc. My daughter loves the saddle and says it is comfortable for her. I am telling all the equestrian people I know about your company and how easy it is to order from you.
Thank You again,
P. M., location not given

Subject: testimonial
Hello Folks!
I just wanted to write and tell you how I am enjoying my new saddle. I purchased the Aussie synthetic endurance package, black, 18". I had an easy time tracking the package after ordering it over the internet. Lorraine was very prompt, cheerful, and courteous with her emails. I have never felt so supported, secure, and comfy. The stirrups turn the right way easily, the saddle is easy to put on, and I don't even give it another thought the whole ride!
With appreciation,
E. P,, Jefferson, Massachusetts. (And Smokey Joe's Blue Moon, the happy Appy!)

Subject: Love your products
Good evening I just wanted to email to rave how wonderful your products and customer services are! ... thank you so much for your wonderful products and services! Keep up the great work.
Thank you,
M., Bend, Oregon

Subject: australian saddle
Hi there, I would have emailed you sooner, but I have been enjoying my new saddle and didn't have time! I love my new saddle ( black kimberly poley stock/scratch n dent). I love it …
Thank you very much
C., location not given

Subject: Aussie Accessories
I received my order today …Lorraine was a wonderful help & I appreciate the extra effort you guys made to get this to me before a big endurance event that I have to do this weekend…thanks so much for your outstanding customer service & expedient delivery of my much-needed items!
A. W., Round Rock, TX

Subject: Re: Aussie Girth
Thank you so much Tim! Wow!! You give customer service a whole new meaning!! I can't tell you how much I appreciate your help. It is difficult to get this kind of service in person, much less over the internet. Truly impressive! You can bet anyone and everyone I know in the horse world will be referred to your site.

Regards,
V., location not given

Subject: Re: Saddle!
Thank you so much for everything! It ALL fits and looks great! You guys are just great! Thanks again -- so much -- for going above and beyond…:)
T., location not given

Subject: New Saddle!!!
Hello Tim! Just a note to say thank you very much for sending along the new saddle. . .For the life of me, I don't know why more people who are concerned about fit don't use these saddles!
B. H. B., location not given